SEND A MESSAGE | SHENGMILO SUPPORT CENTER
We will try our best to offer you the best assistance that you deserve. We usually reply within one day.
- We offer email support: email@example.com
- We offer full after-sales support to this website purchases.
- We offer full assistance for questions before buying.
- We do not offer support to purchases from third-party sellers.
FREQUENTLY ASKED QUESTIONS / ANSWERS
We offer Japan free shipping. The prices stated on www.shengmilo.jp are final, there are no additional fees or unexpected extra costs.
Our shipping includes door-to-door delivery, for all the countries we deliver to, therefore no additional process is required by the buyer. The prices stated on www.shengmilo.jp are final, there are no additional fees or unexpected extra costs. After placing an order, your local UPS/DHL/FEDEX delivery courier will deliver the bicycle to your home doors.
We are currently in process of adding new, payment gateway provider with additional payment options.
PayPal, PayPal Checkout, Bank transfer (by Paypal), Credit Card /MasterCard, Visa, American Express (by Paypal), SEPA (by Paypal).
Buying on the shengmilo.jp Ebike website is completely safe and secure. Our payment gateways are known to be world’s safest payment providers. Our website is protected with SSL
Most of the ebikes arrive in 7-14 days to final destination in any Japan address.
Please refer to our Delivery Policy, for additional and more accurate information.
We offer spare parts to customers who purchased their Shengmilo ebike directly trough our website.
Yes, you will receive a tracking code within 2-4 days after purchase or as soon as the package is dispatched.
Yes, the factory can upgrade your motor, your tires, or other features. For this, you need to contact us at firstname.lastname@example.org with your request.
Look at the product pictures, if fat tires are available for your specific model, they will be on the photos and mentioned in product description.
Look at the product pictures, if mag wheels are available for your specific model, they will be on the photos and mentioned in product description.
If your question is not on this list, please send us a message via the Contact form.